Terms of service
General Terms and Conditions
Table of Contents
1. Scope
2. Contracting Parties, Conclusion of Contract, Correction Options
3. Contract Language, Contract Text Storage
4. Delivery Conditions
5. Payment
6. Warranty and Guarantees
7. Dispute Resolution
1. Scope
The following terms and conditions apply to all orders placed through our online shop. Our online shop is exclusively aimed at consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. An entrepreneur is a natural or legal person or a legally capable partnership who acts in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.
2. Contracting Parties, Conclusion of Contract, Correction Options
The purchase contract is concluded with ARACHNOsys.
By listing the products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the products in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation by email.
3. Contract Language, Contract Text Storage
The language(s) available for concluding the contract: German, English, French, Dutch, Spanish, Italian
We store the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible via the internet.
4. Delivery Conditions
Delivery Options
We ship the products to the delivery address provided during the ordering process.
We only deliver by shipping. Unfortunately, self-collection of the goods is not possible.
5. Payment
The following payment methods are generally available in our shop.
Advance Payment When selecting advance payment, we will provide our bank details in a separate email and deliver the goods after receipt of payment.
Credit Card You enter your credit card details during the ordering process.
Your card will be charged immediately after placing the order.
PayPal To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), you must be registered with PayPal, log in with your credentials, and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after placing the order. Further information is provided during the ordering process.
PayPal may offer registered and selected PayPal customers additional payment options in their customer account according to its own criteria. However, we have no influence on the offering of these options; further individually offered payment options concern your legal relationship with PayPal. More information can be found in your PayPal account.
6. Warranty and Guarantees
6.1 Statutory Warranty Rights
The statutory warranty rights apply to all purchase contracts concluded through our online shop.
Consumers have statutory warranty rights in case of defects in the purchased item. The warranty period is two years from delivery of the goods.
During the statutory warranty period, consumers can assert their statutory rights to supplementary performance, withdrawal, reduction, and damages in accordance with the statutory provisions if a defect is present.
6.2 Guarantees and Customer Service
We grant a voluntary guarantee of 24 months on all products we offer, starting from the date of delivery to the customer.
The guarantee covers material and manufacturing defects that occur during the guarantee period. In the event of a guarantee claim, we will repair, replace, or refund the purchase price of the affected product at our discretion.
Excluded from the guarantee are damages caused especially by improper use, normal wear and tear, lack of care, unauthorized modifications, or external influences.
To claim the guarantee, proof of purchase of the product is required.
7. Dispute Resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
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